Privacy Policy

Overview

This Privacy Policy explains how LushCanyon Knitworks (“we,” “us,” or “our”) collects, uses, discloses, and safeguards personal information when you use our website and courses.

Information we collect

• Account and contact data: name, email, password (hashed), optional phone.
• Course activity: enrollments, progress logs, feedback submissions.
• Transactional data: purchase history (amounts, timestamps, non-sensitive payment metadata).
• Technical data: IP address, device information, cookies and similar technologies.

How we use information

• Provide and improve courses, cohorts, and customer support.
• Process orders and send transactional communications.
• Personalize content such as course recommendations.
• Maintain security, prevent fraud, and comply with legal obligations.

Legal bases

Where applicable, we rely on consent, contract performance, legitimate interests (such as improving services and ensuring security), and compliance with legal obligations.

Sharing and disclosure

We do not sell personal information. We share data with service providers who support course delivery, analytics, and payment processing under strict confidentiality and data processing terms. We may disclose information if required by law or to protect our rights.

Cookies and analytics

We use cookies to remember preferences (including theme), maintain sessions, and understand site usage. You can control cookies through your browser settings. Our footer includes a consent control for optional cookies.

Data retention

We retain personal information for as long as your account is active or as needed to provide services and meet legal requirements. We delete or anonymize data when it is no longer necessary.

Your rights

• Access and obtain a copy of your personal data.
• Request correction, deletion, or restriction of processing.
• Object to processing and withdraw consent where applicable.
• Portability of data in a structured, commonly used format.

To exercise rights, contact [email protected]. We may verify your identity before responding.

Security

We implement administrative, technical, and physical safeguards appropriate to the nature of the data we process. No online service can be 100% secure; we encourage using strong, unique passwords.

Children

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

International transfers

If data is transferred across borders, we implement appropriate safeguards such as standard contractual clauses or equivalent mechanisms.

Changes to this policy

We may update this policy from time to time. We will post changes on this page and update the effective date.

Contact

Questions about this policy? Email [email protected] or use our contact form.